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ITIL 4 Foundation Exam Sample Questions (Q416-Q421):

NEW QUESTION # 416
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

A. elements
B. assets
C. values
D. services

Answer: D

NEW QUESTION # 417
Which component is focused on the activities needed by an organization to help it co-create value?

A. Practices
B. Guiding principle
C. Service value chain
D. Continual improvement

Answer: C

NEW QUESTION # 418
Which of the following is included in the purpose of the 'continual improvement' practice?

A. The alignment of the organization's practices and services with changing business needs
B. The restoration of normal service operation as quickly as possible
C. The establishment of links between the organization and its stakeholders at strategic and tactical levels
D. The reduction of the likelihood and impact of incidents

Answer: A

Explanation:
Explanation
Continual improvement encompasses all elements of the ITIL SVS. It involves aligning an organization's practices and services with changing business needs, through the ongoing assessment and improvement of each element involved in the management of products and services. Continual improvement applies to the SVS in its entirety, as well as to all of the organization's products, services, service components, and relationships, and is the responsibility of every individual involved in service management.
https://www.bmc.com/blogs/itil-continual-improvement/

NEW QUESTION # 419
Identify the missing words in the following sentence.
The purpose of the [?] is to ensure that the organization continually co-creates value with all stakeholders in line with the organization's objectives.

A. service value system
B. 'service request management' practice
C. 'focus on value' guiding principle
D. four dimensions of service management

Answer: A

NEW QUESTION # 420
Which dimension focuses on relationships with other organizations that are involved in the design, development, deployment and delivery of services?

A. Information and technology
B. Organizations and people
C. Value streams and processes
D. Partners and suppliers

Answer: D

NEW QUESTION # 421
......

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Simulated ITIL-4-Foundation Test & Latest ITIL-4-Foundation Test Blueprint

Latest ITIL-4-Foundation Test Blueprint | Valid ITIL-4-Foundation Exam Sample

ITIL 4 Foundation Exam Sample Questions (Q416-Q421):

All-in-One Exam Guide ITIL-4-Foundation Prep Guide

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