Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil対応内容 & ITIL-4-Specialist-Monitor-Support-Fulfil試験情報

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Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil 認定試験の出題範囲：

トピック	出題範囲
トピック 1	問題管理: 試験のこのセクションでは、問題管理の予測的側面と対応的側面の両方を取り上げ、IT サービスマネージャーとアナリストのスキルを評価します。
トピック 2	インシデント管理: この試験セクションでは、最初の検出から最終的な解決までのインシデント管理のライフサイクル全体を網羅するインシデントマネージャーとサポート担当者の能力を評価します。
トピック 3	監視、サポート、実現の概要: 試験のこのセクションでは、IT サービス管理の専門家の能力を評価し、ITIL 4 フレームワークにおける監視、サポート、実現のバリューチェーンアクティビティの中核概念を探ります。
トピック 4	監視およびイベント管理: この試験セクションでは、IT サービスの監視とイベント処理の基礎と応用に重点を置き、IT 運用管理者とサービスデスクスタッフの能力を評価します。堅牢な監視システムの実装を検査します。
トピック 5	サービスリクエスト管理: 試験のこのセクションでは、IT フルフィルメントチームがサービスリクエストの効率的な処理に重点を置く能力を評価します。サービスリクエストカタログの作成と管理、およびユーザー満足度を高めるための戦術について学習します。

>> Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil対応内容 <<

試験の準備方法-素晴らしいITIL-4-Specialist-Monitor-Support-Fulfil対応内容試験-高品質なITIL-4-Specialist-Monitor-Support-Fulfil試験情報

最近、Peoplecert　ITIL-4-Specialist-Monitor-Support-Fulfil試験に合格するのは重要な課題になっています。同時に、ITIL-4-Specialist-Monitor-Support-Fulfil資格認証を受け入れるのは傾向になります。ITIL-4-Specialist-Monitor-Support-Fulfil試験に参加したい、我々Fast2testのITIL-4-Specialist-Monitor-Support-Fulfil練習問題を参考しましょう。弊社は1年間の無料更新サービスを提供いたします。あなたがご使用になっているとき、何か質問がありましたらご遠慮なく弊社とご連絡ください。

Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam 認定 ITIL-4-Specialist-Monitor-Support-Fulfil 試験問題 (Q39-Q44):

質問 # 39
A service provider wants to improve its proactive problem identification capabilities. To support this objective, it is reviewing the software tools currently used for problem management. Which automation capabilities will be particularly important for proactive problem identification?

A. Integration with knowledge bases
B. Separation of problem control and error control
C. Practice measurement and reporting
D. Integration with incident management records

正解：D

解説：
For proactive problem identification, the ability to correlate and analyze data from incident management records is crucial. By integrating problem management tools with incident management, the organization can detect patterns of recurring incidents, helping identify potential problems before they escalate. Automation capabilities that link these two practices will allow the service provider to enhance its proactive problem management capabilities, focusing on long-term solutions to reduce incident occurrence.

質問 # 40
Which of the following is a possible benefit of automatically detecting and registering incidents?

A. Improved ability to hide incident records from users
B. Increased downtime of negatively impacted services
C. Increased savings from incident management activities
D. Reduced use of self-healing systems

正解：C

解説：
Automatically detecting and registering incidents can significantly reduce the manual workload involved in incident management, leading to increased savings. Automation can streamline processes, reduce human error, and enable faster incident resolution. By proactively identifying and logging incidents, organizations can focus resources on resolving issues rather than spending time on administrative tasks, thus improving overall operational efficiency and saving costs.

質問 # 41
Which activity is NOT part of the service request review and optimization process?

A. Enacting the procedures to fulfil the request
B. Communicating the updated service request models to stakeholders
C. Reviewing metrics related to service requests
D. Registering suggested improvements to service request models

正解：A

解説：
The service request review and optimization process focuses on assessing, improving, and optimizing the workflows related to service requests. The key activities include analyzing metrics, identifying improvement opportunities, and communicating updates to stakeholders.
Reviewing metrics and registering improvements are standard steps in the optimization process to ensure service requests are handled efficiently.
Communicating updates to stakeholders is necessary to ensure alignment and smooth transition of optimized service request models.
Option D ("Enacting the procedures to fulfil the request") is not part of the optimization process. This refers to operational activities rather than reviewing or optimizing the process.

質問 # 42
Which two fields are typically included when a problem record is created?
1. Investigation results
2. Problem solution
3. Associated configuration items
4. Affected services

A. 2 and 3
B. 1 and 4
C. 1 and 2
D. 3 and 4

正解：D

解説：
When a problem record is created, it typically includes information about the associated configuration items (CIs) and affected services. This information is crucial for understanding the scope of the problem and how it impacts the service infrastructure. Identifying CIs helps in root cause analysis, while affected services clarify the business impact.
Investigation results and problem solutions (Options 1 and 2) come later in the problem management process after the problem has been analyzed and resolved.

質問 # 43
Which is a practice success factor of the problem management practice?

A. Proactive problem identification
B. Problem control
C. Reactive problem identification
D. Optimizing problem resolution and mitigation

正解：A

解説：
A key success factor for problem management is proactive problem identification, which focuses on finding potential problems before incidents occur. This approach helps reduce future incidents by addressing root causes early on. It aligns with ITIL's emphasis on continual improvement and proactive problem management.
Reactive problem identification happens after incidents occur, but proactive identification helps to prevent incidents before they happen.
Problem control and optimizing resolution are important steps but not as crucial as proactively identifying problems.

質問 # 44
......

市場では、顧客の観点から判断するための未定の品質を備えたいくつかの実習用教材が市場に登場しています。間違ったITIL-4-Specialist-Monitor-Support-Fulfil練習教材を選択した場合、重大な間違いになります。彼らの行動は厳密に倫理的ではなく、あなたにとって無責任ではありません。進捗状況を確認し、ITIL-4-Specialist-Monitor-Support-Fulfilトレーニング資料の証明書を取得することは、当然のことながら、最新かつ最も正確な知識を備えた最も専門的な専門家によるものです。 ITIL 4 Specialist: Monitor, Support, Fulfil Exam試験準備は市場の大部分を占めています。次のようにいくつかの機能を知ってください。

ITIL-4-Specialist-Monitor-Support-Fulfil試験情報: https://jp.fast2test.com/ITIL-4-Specialist-Monitor-Support-Fulfil-premium-file.html

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Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil対応内容 & ITIL-4-Specialist-Monitor-Support-Fulfil試験情報

Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil 認定試験の出題範囲：

試験の準備方法-素晴らしいITIL-4-Specialist-Monitor-Support-Fulfil対応内容試験-高品質なITIL-4-Specialist-Monitor-Support-Fulfil試験情報

Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam 認定 ITIL-4-Specialist-Monitor-Support-Fulfil 試験問題 (Q39-Q44):

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